Is Asus customer service good? 2022 assessment | Whuff News


At the end of our previous Tech Support Show, Asus dropped four places and landed in ninth place. While the company has boasted a strong web presence, it failed to impress us with its phone support. We specifically noted how Asus operators need additional training to learn how to properly handle problems customers may encounter. Asus claims to have done just that with its revamped service agent training.

I went undercover with four laptops to see if Asus was up to the challenge on apps, phone, web and social media.

Asus tech support

The whole thing Web score Mobile App Score Social Media Score Phone score Warranty Score Average call time Phone number Web support
81/100 14/20 15/10 13/15 26/30 18/20 13; 36 1-888-678-3688 Link (opens in new tab)
Asus ROG Zephyrus G14
The whole thing Phone Score Web score Social Media Score App Score Warranty Score Phone number Web support
80/100 25/30 14/20 13/15 15/10 18/20 1-888-678-3688 Link (opens in new tab)
Asus Zenbook 14 laptop
The whole thing Phone Score Web score Social Media Score App Score Warranty Score Phone number Web support
83/100 28/30 14/20 13/15 15/10 18/20 1-888-678-3688 Link (opens in new tab)
Asus Vivobook 15
The whole thing Phone Score Web score Social Media Score App Score Warranty Score Phone number Web support
79/100 24/30 14/20 13/15 15/10 18/20 1-888-678-3688 Link (opens in new tab)
Asus ExpertBook B9
The whole thing Phone Score Web score Social Media Score App Score Warranty Score Phone number Web support
80/100 25/30 14/20 13/15 15/10 18/20 1-888-678-3688 Link (opens in new tab)



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